Terms & Conditions

Terms and Conditions

Welcome to Ruby Hearts NZ. By placing an order with us, you agree to the following terms and conditions.

1. Product Information
All chocolate bars are homemade with care and high-quality ingredients. Please note that due to the handmade nature of our products, slight variations in appearance may occur.

2. Pricing
All prices listed on our website are in New Zealand Dollars (NZD) and include GST where applicable. We reserve the right to change prices at any time without notice.

3. Payment
We accept [Payment Methods]. All orders must be paid in full before they are processed and shipped.

4. Shipping Policy

We currently ship within New Zealand only.

Shipping times may vary based on your location and selected delivery method. Estimated shipping times are 2-3 days excluding Rural.

Please ensure your shipping details are correct at the time of placing your order, as we cannot be held responsible for lost or delayed packages due to incorrect information.


5. No Returns or Exchanges
Due to the nature of our products being food items, we do not accept returns or exchanges for any reason. However, if you receive a damaged or incorrect order, please contact us within 48 hours of receiving your package, and we will work with you to resolve the issue.

6. Allergies
Our chocolates may contain or come into contact with common allergens, including nuts, dairy, and gluten. Please review the ingredient list carefully before purchase.

7. Liability
Ruby Hearts NZ is not liable for any indirect, incidental, or consequential damages that may arise from the use or consumption of our products.

8. Contact Us
If you have any questions or concerns, please contact us.